Shipping Services

Shipping within United Kingdom

Please Note

Due to the COVID-19 we no longer accept international orders and we will not ship items to the territories outside the United Kingdom. 

 The orders place from the UK may take longer than usual to deliver (3 to 5 working days). 

Shipping  Service (Tracked / Signed) Estimate Delivery in
UK Standard
2 – 3 Working Days
1 – 2 Working Days
Next Working Day
UK Economy
3 – 5 Working Days

*Orders must be placed before 1 p.m. BST. (this service is not available until further notice)
**Orders must be placed before 11 a.m. BST. (this service is not available until further notice)

Our Delivery partners  for UK and  International destinations are

  • DHL
  • DPD
  • Hermes
  • InPost (mobile number required)
  • ParcelForce Worldwide
  • Royal Mail
  • UPS

Postage rates for UK (Including VAT)

UK Economy £3.00
UK Standard £4.39
UK Next Day £6.24
DHL Express £6.90

International delivery postage  vary according to the destination country. The rates are calculated automatically when you enter the destination country at check out.

International Shipping 

Shipping Service (Tracked / Signed) Estimate Delivery in
Within EU
3 – 5 Working Days
Expedited (EU)
1 – 2 Working Days
Expedited (non EU)
2 – 5 Working Days
3 – 7 Working Days
5 – 10 Working Days

***Rest of the world

Unless otherwise stated depending on the weight and day/time of your order placing we would choose a most suitable courier service to deliver your item. You may contact us by e-mail to let us know if you have any delivery instructions (before us dispatching the order).

All charges are including standard VAT. Deliveries outside UK vary depending on the country and the weight of the shipment. You could find out exact amount  at the checkout using our postage calculator.

Returns & Refunds:
In case if you change your mind within 14 days after receiving you may return the item. We will refund you in full. However it is solely your responsibility to bear the return postage. Your refund is processed once we receive the item safe in its original packaging.

In case if the item is faulty we either replace/ or issue a full refund. We will take the responsibility of return postage if you were to return the item.

Right of Withdrawal:
You have the legal right to cancel your order at any time prior to us dispatching your order, and within 14 days of receiving your order.
To cancel, you must inform us of your decision to cancel by an e-mail addressed to
In order to cancel after receiving, you should return the items to our business address without undue delay no later than 14 days from the day on which we were informed.

We reserve the right to refuse to refund or exchange products that are returned to us that are not in a resalable condition.

Non UK Orders 
Orders to countries other than EU is at the sole discretion of Santmar-Living. Certain items are subjected to restrictions/ or shipping restrictions to some destinations. In such situations we will contact you to give you any alternative or refund. Further we cannot guarantee an exact delivery time for non-UK orders due to postal and custom clearance delays.
VAT and Custom
EU residents pay 20% VAT. Non-EU/exempt pays the exclusive price. Following any border controls, the relevant authorities in your country may impose duties/taxes on products purchased. Any costs arising from the border control policies employed by your country are directly attributable to you.  We assumes any responsibility in these circumstances and all costs shall be borne by you