Terms & Conditions

Warranty

Santmar Ltd will perform the services with reasonable care, inspection and skill; The goods on sale from this website are sourced solely from highly reputed UK suppliers.

Confidentiality

Santmar Ltd will use, copy, adapt, alter or part with possession of any information of the other which is disclosed or otherwise comes into its possession under or in relation to agreements and which is of a confidential nature. This obligation will not apply to information which the recipient can prove was in its possession at the date it was received or obtained or which the recipient obtains from some other person with good legal title to it or which is in or comes into the public domain otherwise than through the default or negligence of the recipient or which is independently developed by or for the recipient.

Notices

Any notice which may be given by shall be deemed to have been duly delivered if delivered by hand, first class post, facsimile transmission or electronic mail to the address of the customer as specified and are subject to any applicable local law provisions to the contrary, any such communication shall be deemed to have been made to the customer, if delivered by:I. First class post, two days from the date of posting II. Hand or by facsimile transmission, on the date of such delivery or transmission; and III. Electronic mail, when the party sending such communication receives confirmation of such delivery by electronic mail.

Supply of goods and services

Regardless of whether businesses/ individuals based in the United Kingdom or other parts of the world we do not provide goods or services to parties that are related to pornography, sex, drug usage, alcohol, weapons. This includes those institutions/ groups that are banned or have trade restrictions/ embargoes imposed by the United Kingdom.

Cookies Policy

Privacy Policy

Acceptance of orders

We accept your order/s upon payment confirmation (debit/ credit card) from Amazon (If pay by Amazon pay) or PayPal (if pay with PayPal) or BACS payment (direct bank transfer/ wire transfer)  and correct street address* for delivery have received.  We notify you with these updates through the order confirmation e-mail.

* Verified by Using Royal Mail services

All offers on this site are subject to availability and whilst stocks last. Sometimes for the reasons that are beyond our control, we may not be able to fulfil your order. Such situations are notified to you immediately and we may suggest an alternative product to consider or issue a full refund.

Discount Coupons

Accepted payment methods on our site

Postage & Shipping

We aim to dispatch orders on the same working day (orders placed before 11.30 a.m. on weekdays). Weekend orders are dispatch on following Monday (Tuesday if Monday is a bank holiday)

Our delivery couriers for the United Kingdom, Europe and  Rest of the world 

Postage rates & Delivery Estimates

International delivery postage varies according to the destination country. The rates are calculated automatically when you enter the destination country & postcode when checkout.

Unless otherwise stated depending on the weight and day/time of your order placing we would choose a most suitable courier service to deliver your item. You may contact us by e-mail info@santmarliving.com to let us know if you have any delivery instructions (before us dispatching the order). You may also contact the courier service directly in order to arrange delivery (after receiving tracking details from us)

All charges are including standard UK VAT. Deliveries outside UK vary depending on the country and the weight of the shipment. You could find out exact amount  at the checkout using our postage calculator.

Returns & Refund:

In case if you change your mind within 14 days after receiving you may return the item. We will refund you in full. However it is solely your responsibility to bear the return postage. Your refund is processed once we receive the item safe in its original packaging.

In case if the item is faulty we either replace/ or issue a full refund. We will take the responsibility of return postage if you were to return the item.

Right of Withdrawal:

You have the legal right to cancel your order at any time prior to us dispatching your order, and within 14 days of receiving your order.
To cancel, you must inform us of your decision to cancel by an e-mail addressed to info@santmarliving.com
In order to cancel after receiving, you should return the items to our business address without undue delay no later than 14 days from the day on which we were informed.

We reserve the right to refuse to refund or exchange products that are returned to us that are not in a resalable condition.

Non UK Orders

Orders to countries other than EU is at the sole discretion of Santmar-Living. Certain items are subjected to restrictions/ or shipping restrictions to some destinations. In such situations we will contact you to give you any alternative or refund. Further we cannot guarantee an exact delivery time for non-UK orders due to postal and custom clearance delays.

Value Added Tax (VAT) and Customs

Products on this site displayed with United Kingdom VAT (for UK and EU users). The site users outside European Union see VAT excluded price. The EU residents pay  VAT (Standard, reduced or zero rated according to product class/ category). Non-EU residents pays the exclusive price.

Following any border controls, the relevant authorities in your country may impose duties/ taxes on products purchased. Any costs arising from the border control policies employed by your country are directly attributable to you.  We assumes any responsibility in these circumstances and all costs shall be borne by you